Complaints & Feedback
Your feedback helps us improve. We welcome complaints, compliments and suggestions about our services.
We Welcome Your Feedback
At Delta Community Support, we are committed to delivering the highest standard of disability support services. We genuinely value feedback from participants, families, carers, support coordinators and anyone who interacts with our services — whether it is positive or negative.
Feedback, including complaints, helps us identify what we are doing well and where we can improve. We see every piece of feedback as an opportunity to learn, grow and deliver better outcomes for the people we support. We encourage you to share your experience with us, and we promise to listen, respond and take action where needed.
You will never be penalised or have your services affected for making a complaint or providing feedback. Your right to raise concerns is protected, and we take all complaints seriously.
How to Make a Complaint
You can provide feedback or make a complaint through any of the following channels:
Send your feedback to rosters@deltacommunity.com.au and we will respond within 2 business days.
In Person
Speak with your support worker, team leader or any member of the Delta Community Support management team in person.
Feedback Form Below
Use the form at the bottom of this page to submit your complaint, compliment or suggestion. You can remain anonymous if you prefer.
Our Complaints Process
We Acknowledge
We acknowledge receipt of your complaint within 2 business days. You will receive confirmation that your complaint has been received, along with details of who is handling it and a reference number for tracking.
We Investigate
We thoroughly investigate the matter, gathering information from all relevant parties. Depending on the nature and complexity of the complaint, we may contact you for additional details during the investigation.
We Respond
We provide a written response within 14 days outlining the findings of the investigation, any actions taken and steps we will implement to prevent the issue from recurring. If the investigation requires more time, we will keep you informed of the progress.
Escalation (If Unresolved)
If you are not satisfied with our response, you have the right to escalate your complaint to the NDIS Quality and Safeguards Commission. We will provide you with all the information you need to do this.
External Escalation
If you feel that your complaint has not been adequately addressed, or if you would prefer to raise your concern with an independent body, you can contact the NDIS Quality and Safeguards Commission:
NDIS Quality and Safeguards Commission
Phone: 1800 035 544 (free call)
TTY: 133 677 (for people who are deaf or have hearing or speech impairment)
Website: www.ndiscommission.gov.au
The NDIS Commission can help resolve complaints about NDIS services and investigate concerns about provider conduct. You can make a complaint to the Commission at any time — you do not need to raise it with us first.
Your Rights
Anonymity
You can make a complaint anonymously. While providing your details helps us investigate more thoroughly and respond to you, it is not required.
No Reprisal
Making a complaint will never affect your services. We have a strict no-reprisal policy, and your services will continue as normal throughout the process.
Advocacy Support
You can have an advocate, family member or support person help you make a complaint or be present during any discussions about your concerns.
Submit Complaints & Feedback
This form complies with the NDIS Practice Standards and NDIS (Complaints Management and Resolution) Rules 2018. You will receive a reference number for tracking. Anonymous submissions are accepted.
Prefer to speak with someone directly?
Call our team on 0488 810 958 and we will listen to your feedback and work with you to resolve any concerns.
Call 0488 810 958